Terms of Service

Terms of Service

Effective Date: June 10, 2026

1. Acceptance of These Terms

Welcome to Roger Rullo Brick Pointing ("Roger Rullo Brick Pointing," "we," "us," or "our"). By accessing our website, requesting an estimate, scheduling services, communicating with our business, or interacting with our text messaging services, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or services.

2. Services & Scope of Work

Roger Rullo Brick Pointing provides masonry-related services, including but not limited to:

Masonry Repair

Brick Repair & Restoration

Brick Pointing & Repointing

Chimney Repair

Historic Masonry Restoration

Masonry Waterproofing

Stone Repair

Mortar Joint Repair

Service availability, scheduling, pricing, and project scope may vary based on site conditions, material availability, accessibility, and project requirements. All estimates are subject to review and final approval before work begins.

3. Customer Responsibilities

Property Access

Customers are responsible for providing accurate property information and reasonable access to the project site for inspections, estimates, and scheduled work.

Compliance

Customers are responsible for obtaining any approvals, permissions, or permits required by homeowners associations, municipalities, or other governing entities unless otherwise agreed upon in writing.

Information Accuracy

Customers agree to provide accurate contact information and promptly notify us of any changes that may affect communication regarding estimates, scheduling, or project updates.

4. Estimates, Pricing & Payments

Estimates

All estimates are provided based on information available at the time of inspection or consultation. Additional work, unforeseen conditions, material changes, or modifications to the project scope may result in adjusted pricing.

Payment Terms

Payment schedules and deposit requirements will be outlined in the applicable project agreement or proposal.

Late or Failed Payments

Failure to make payments as agreed may result in delays, suspension of work, collection efforts, or other remedies permitted by law.

5. Scheduling, Cancellations & Rescheduling

Appointments may be rescheduled or canceled with reasonable notice. Project schedules may be affected by weather conditions, material availability, site conditions, or circumstances beyond our control.

Any refund policies or cancellation terms applicable to a specific project will be outlined in the associated estimate, proposal, or contract.

6. Website & Communication Use

You agree not to misuse our website, communication systems, forms, phone lines, or messaging services.

Prohibited activities include:

Submitting false information

Harassment or abusive conduct

Unauthorized use of our website

Attempting to disrupt website functionality

Unlawful activities of any kind

We reserve the right to refuse service or terminate communications when misuse occurs.

7. Warranties & Disclaimers

Roger Rullo Brick Pointing performs services using industry-standard practices and workmanship. However, we do not guarantee specific outcomes beyond those expressly stated in a written agreement.

Services are provided on an "as-is" and "as-available" basis. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

8. Limitation of Liability

To the fullest extent permitted by law, Roger Rullo Brick Pointing shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our website or services.

Our total liability for any claim related to services performed shall not exceed the amount paid for the specific services giving rise to the claim.

9. Third-Party Providers

We may utilize third-party vendors and service providers for website hosting, analytics, scheduling, customer relationship management, communications, payment processing, and related business operations.

These providers operate independently and maintain their own terms and privacy policies. Roger Rullo Brick Pointing is not responsible for outages, interruptions, or actions outside our reasonable control.

10. Reviews, Testimonials & Marketing Materials

If you voluntarily provide reviews, testimonials, project photographs, feedback, or other content, you grant Roger Rullo Brick Pointing a non-exclusive right to use such content for marketing, advertising, and promotional purposes unless otherwise requested in writing.

11. SMS Program Terms

Program Description

After opting in, you may receive text messages related to:

Estimate requests

Appointment confirmations

Scheduling updates

Service reminders

Project communications

Review requests

Follow-up communications

Opt-Out

You may opt out of SMS communications at any time by replying STOP to any message.

After opting out, you will no longer receive text communications unless you opt in again.

Assistance

For assistance, reply HELP or contact us directly.

Message & Data Rates

Message and data rates may apply. Message frequency varies based on customer interactions and service activity.

Carrier Liability

Wireless carriers are not responsible for delayed or undelivered messages.

Privacy

For information regarding how we collect and use personal information, please review our Privacy Policy.

12. Changes to These Terms

Roger Rullo Brick Pointing reserves the right to modify these Terms of Service at any time. Updated versions will be posted on this page with a revised effective date. Continued use of our website or services constitutes acceptance of any revisions.

13. Contact Information

If you have questions regarding these Terms of Service, please contact:

Roger Rullo Brick Pointing
Middletown, Delaware
Email: [email protected]